Privacy Policy

Introduction

Strata OCM Pty Ltd (ABN: 40 600 344 330) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number and postal address
• Property details including address, owners corporation number and lot information
• Financial information related to levy payments and trust accounting
• Information submitted through contact forms, quote requests and enquiries on this website
• Website usage data including IP address, browser type and pages visited (via analytics)

How We Use Your Information

We use personal information to:

• Provide owners corporation management services
• Respond to enquiries and quote requests
• Process levy payments and manage trust accounts
• Communicate about your property, meetings and maintenance
• Comply with legal obligations under the Owners Corporations Act 2006 (Vic)
• Improve our website and services

Disclosure of Information

We may disclose your personal information to:

• Service providers and contractors engaged to maintain your property
• Insurance providers when arranging or managing strata insurance
• Government bodies and regulators as required by law (e.g. Consumer Affairs Victoria, ASIC)
• Our technology partners, including StrataPort, for the provision of the lot owner portal
• Legal and financial advisors when necessary

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Cloudflare Turnstile

Our website forms use Cloudflare Turnstile to protect against spam and abuse. This service may collect certain technical data such as your IP address and browser characteristics. This data is processed by Cloudflare in accordance with their privacy policy.

Formspree

Contact form submissions on this website are processed through Formspree. Information you submit through our forms is transmitted to and stored by Formspree to enable us to receive and respond to your enquiry. Please refer to Formspree's privacy policy for details on their data handling practices.

Cookies and Analytics

This website may use cookies and analytics tools to understand how visitors use our site. You can control cookie settings through your browser preferences. Analytics data is collected in aggregate form and does not personally identify you.

Data Security

We take reasonable steps to protect personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. Our website is hosted on Cloudflare Pages with SSL encryption. The StrataPort portal uses separate security measures to protect lot owner data.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us.

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

For any privacy-related enquiries, please contact us or call (03) 9015 7652.

Last updated: February 2026